Shipping Return & Refund Policy

We are committed to delivering your orders in a timely and efficient manner. All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

In the event of a high volume of orders or unforeseen circumstances, processing times may be delayed. If a significant delay occurs, customers will be notified via email.

Estimated delivery times depend on the destination:

• Europe: 3–7 business days
• International: 7–14 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier services, customs procedures, or other external factors beyond our control.

Shipping costs are calculated at checkout based on the destination, package size, weight, and selected delivery method.

From time to time, free shipping promotions may be offered. These will be clearly indicated on the website.

Once the order has been shipped, a confirmation email with a tracking number will be sent. This allows customers to track their shipment through the courier service.

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

International shipments may be subject to customs duties, taxes, or import fees. These charges are determined by local authorities and must be paid by the customer.

We are not responsible for delays caused by customs clearance.

Customers may request a return within 30 days of receiving the order.

To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be returned in its original packaging
• All included accessories, labels, and documentation must be intact
• Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, customers must contact us at:

info@serandosl.com

The request must include:

• Order number
• Reason for return
• Supporting photos if the item is damaged, defective, or incorrect

Once the return request is reviewed and approved, further instructions will be provided.

Items returned without prior approval may not be accepted.

After receiving the returned item, it will be inspected to ensure compliance with the return conditions. Customers will be informed of the outcome.

If the return is approved:

• The refund will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on the payment provider

Additional time may be required for the refund to appear in the customer’s account.

Partial refunds may be granted in cases where:

• The item is not in its original condition
• The item is damaged or missing parts not caused by our error
• The return is made after the allowed return period

If a refund has not been received within the expected timeframe, customers should:

1. Check their bank account
2. Contact their payment provider
3. Contact their bank

If the issue remains unresolved, customers should contact us for assistance.

Exchanges are only available for items that are defective, damaged, or incorrect. Customers must contact us to arrange an exchange.

Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping costs are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

If a customer receives a damaged or incorrect item, they must contact us within 48 hours of delivery.

The request must include the order number, a description of the issue, and supporting photos. We will review the case and provide an appropriate solution.

We reserve the right to update or modify this policy at any time. Customers are advised to review this policy before making a purchase.

By placing an order, the customer agrees to the terms outlined in this policy.